Web Exclusives

Ensuring health literacy is not just about giving patients health information, it is also making sure they’re understanding it, processing it, and able to take action on the information they’ve been given. Read Article ›

In today’s fast-paced healthcare environment, managing health benefits requires dexterity, foresight, and collaboration. At the inaugural multistakeholder Employer-Provider Interface Council (EPIC) of the Hospital Quality Foundation interactive Leadership Conference that took place on June 11, 2019, the relationships among employer plan sponsors, employee healthcare consumers, and healthcare providers were explored. To understand how health benefits are managed to deliver value to stakeholders, several speakers discussed the importance of how to define and derive value in the rapidly changing healthcare industry. Read Article ›

As healthcare becomes more personalized and patients take a more proactive role in their care, the importance of customer service has become paramount, explains Lynne Lancaster, Generational Expert and Co-Founder of Bridgeworks, Wayzata, MN. There are 3 main pillars of customer service that managers can use to improve the patient experience at their practices. Read Article ›

Just because an organization is used to doing things a certain way, it does not mean it is the best way, according to Frank D. Cohen, Director, Analytics and Business Intelligence, Doctors Management, Knoxville, TN, a healthcare consulting firm. Read Article ›