Practice Management

One of the many challenges that medical practices have faced during the COVID-19 pandemic is keeping the lines of communication open with their patients. Read More ›

Ensuring the Safety of Patients and Staff During the COVID-19 Pandemic

By Dawn Holcombe, MBA, FACMPE

COVID-19, Practice Management

Medical practices entered a strange new world of patient safety requirements during the COVID-19 pandemic, and life will never again be the same. Regardless of size or specialty, all medical practices face significant challenges to protect their patients, community, and staff by reducing the risk of spreading the COVID-19 virus, while simultaneously maintaining their financial viability. Read More ›

Respiratory Practices and the COVID-19 Pandemic: Strategies for Survival

By Karen Daugherty, PhD

Practice Management, COVID-19

Respiratory practices have faced unique challenges as a result of the COVID-19 pandemic. Respiratory Practice Management recently interviewed Elizabeth Johnson, LPN, CPC, PACS, Lead Biologics Coordinator, Allergy Partners, Asheville, NC, to discuss these challenges and how practices can respond accordingly to maintain financial stability amid these uncertain times. Read More ›

Customer Service in Healthcare: The New Paradigm

By Meg Barbor, MPH

Practice Management

As healthcare becomes more personalized and patients take a more proactive role in their care, the importance of customer service has become paramount, explains Lynne Lancaster, Generational Expert and Co-Founder of Bridgeworks, Wayzata, MN. There are 3 main pillars of customer service that managers can use to improve the patient experience at their practices. Read More ›

Evidence-Based Management: Better Decisions, Better Outcomes

By Meg Barbor, MPH

Practice Management

Just because an organization is used to doing things a certain way, it does not mean it is the best way, according to Frank D. Cohen, Director, Analytics and Business Intelligence, Doctors Management, Knoxville, TN, a healthcare consulting firm. Read More ›

Practice Management

January 2021, Vol 2, No 1